From needs assessment to full implementation
We assist you in your information and knowledge management strategy.
Assisting communities of users and managing change is crucial for the success of any project. Whatever provides you with expertise gained in the deployment of Enterprise 2.0 solutions across many industries and Knowledge Plaza, our flagship knowledge management solution.
From needs assessment, to the implementation of new working methodologies, our consultancy services aim to fit your specific (and sometimes unique) needs.
Our 4 solve
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Depending on the structure of your organization and its culture, we conduct individual or group interviews - led or open - to identify your needs, existing tools, practices, methods and sources.
At the end of this audit, we provide you with a detailed report and recommendations designed to improve short, medium and long term information and knowledge management processes.
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In the case of a Knowledge Plaza implementation for your organization, the preliminary audit is used to define the parameters of the platform in accordance with your needs and aims. This audit also helps determine the user rights matrix, according to your security and confidentiality constraints.
These audits last from one to five days.
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We help you schedule and manage the roll-out of Knowledge Plaza within your immediate and extended organization. This includes the identification of target communities, roles within these communities and the integration of existing data. We also give you assistance to determine targets and indicators that help drive the roll-out.
Typically this work requires one to three days of intervention per month over period of two to six months.
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We do not intervene as a project manager but rather in support of your internal project manager. We make available our broad industry experience and expertise and are there to assist and drive the project. Our aim is to help you develop the best methodologies and strategies to use Knowledge Plaza. This work is supported by seasoned advice, continuous or periodic, depending on your needs.
In addition to these strategic services, we can help you better leverage Enterprise 2.0 tools to optimize the sharing and management of information or competitive intelligence. This may include tools such as corporate wikis or blogs.